Delete Account & Data

You have the right to delete your SeaWise account and all associated data at any time. This page explains how.

How to Delete Your Account

You can request account deletion using any of the methods below. All methods result in complete and permanent removal of your account and data.

Option 1: In-App Deletion

Log in to SeaWise at app.seawise.site
Navigate to Settings (gear icon)
Scroll to Account section
Tap "Delete My Account"
Confirm deletion when prompted

Option 2: Email Request

Send an email to support@seawise.site with the subject line "Account Deletion Request". Include the email address associated with your account. We will process your request within 48 hours and confirm by email once complete.

Request account & data deletion by email:

Request Account Deletion

What Data Is Deleted

When you delete your account, the following data is permanently removed from our systems:

Account information — email address, name, and authentication credentials
Vessel profiles — all saved vessels, fuel curves, and vessel specifications
Trip history — all saved voyages, routes, and trip records
Route data — any cached or saved route calculations
Subscription data — billing records associated with your account (Stripe payment records are retained by Stripe per their legal obligations)
User preferences — all settings, unit preferences, and app configuration

Warning: Account deletion is permanent and cannot be undone. All your data will be permanently erased. If you have an active subscription, it will be cancelled immediately with no refund for the current billing period.

Data Deletion Timeline

In-app deletion: Immediate — data is removed within minutes
Email request: Within 48 hours of receiving your request
Backups: Data is purged from all backups within 30 days

Data Retained After Deletion

The following data may be retained after account deletion, as required by law or third-party service obligations:

Stripe payment records — Stripe retains transaction history per financial regulations. See Stripe's Privacy Policy.
Anonymised analytics — aggregated, non-identifiable usage statistics may be retained for service improvement.

Questions?

If you have any questions about account or data deletion, please contact us at support@seawise.site. You can also review our full Privacy Policy for more details on how we handle your data.